In today’s episode, I talk to Rob Hagelberg — General Manager of The Four Seasons in Austin, TX. Rob has been working at The Four Seasons since 1994. And over the last two decades, he’s learned what separates the good from the truly exceptional.
I’ve dubbed this framework “The Four Season Approach,” which can be applied to any business — from the service or product you provide to the employees you hire.
In this episode, we dive into the meat of this framework and talk about other best practices they’ve developed over the years to create an exceptional company and brand. If you’ve ever wanted to learn what makes Four Seasons a world-class hotel & resort, you’ll love this episode.
In this conversation, you’ll enjoy 3 BIG things:
- How to implement ‘The Four Seasons Approach’ in your business
- The 3 P’s behind the Four Seasons success
- How to lead leaders
Check out Rob and the Four Seasons:
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