I went to this great Vietnamese fusion restaurant for business 2 weeks ago and something occurred to me in the bathroom. It is all about the details. In many restaurants fancy or not there is so much emphasis on the menu, atmosphere, employees and other things.
What about the bathroom? It is something that everyone of your guests will use but are you paying attention? I know this is small but is something that people notice and take away with your ‘brand.’
On my second day of Facebook, Zuck pointed out that we were missing a space on a non-important page and that it needed to be fixed promptly. I was shocked that the CEO of the company paid so much attention to the details and how important it was for things to look right for the students. This was a very important point for me at the start-up, realizing that he cared about the image of not being sloppy and not having improper things on our site.
I have learned a lot from working at Facebook and pay more attention to even my spelling on Okdork. All of what you do is a reflection of yourself or your business. Are you paying attention?